Troubleshooting

The Connectors screen is missing.

Custom connectors are not on every Claude plan. Check your plan, or ask whoever manages your Claude account.

"Connect error, try again."

The sign-in link is single use and expires quickly. Click Connect again and it will work.

Claude says it cannot find a room.

Ask it to search by name — Find the room called Acme Proposal. Room names are not case sensitive.

Claude asks which organisation to use.

You belong to more than one. Tell it which. A room cannot be moved between organisations afterwards, so it is worth being sure.

A video says it is still processing.

Journey is preparing it for playback, and it cannot go on a page until that finishes. Ask Claude again in a few minutes. A short clip is quick; a long recording takes longer.

An upload was refused.

Images, video and PDFs are accepted, up to 500MB. SVG is not — save it as PNG. Anything larger than 500MB has to go through Journey directly.